Account Director (Major Sports Clients)
Remote - South Africa
Why us?
🇿🇦 Up to ZAR 900,000 salary on a full time, permanent employment contract
🌎 Fully remote working anywhere in South Africa!
🏖️ 33 Days Paid Leave and Benefits
✨ A rare opportunity to manage and grow multiple high-value enterprise accounts
💻 Working with the latest hardware, tech stack and tools
Working Hours: Monday to Friday, 9:00–17:30 GMT
SUMMARY
We’re looking for an experienced Account Director to manage and grow a portfolio of high-value enterprise accounts.
You’ll take ownership of multiple strategic client relationships, ensuring we consistently deliver exceptional service, drive adoption and measurable performance, and identify opportunities for expansion and long-term growth.
This is a high-impact, high-ownership role. You’ll work cross-functionally with product, engineering, delivery, and operations to ensure every account in your portfolio is progressing, optimised, and set up for success.
About us
Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.
Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.
We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!
Responsibilities
What You'll Do
Serve as the primary strategic point of contact across multiple enterprise accounts
Build strong, trusted relationships with senior stakeholders
Proactively manage account health, identifying risks, opportunities, and growth levers
Drive adoption, engagement, and commercial expansion across your portfolio
Lead regular client check-ins, reporting cycles, and Quarterly Business Reviews (QBRs)
Translate client needs into clear internal priorities and coordinated action plans
Partner with product, engineering, delivery, customer success, and operations to ensure seamless execution
Own renewals, upsells, forecasting, and commercial hygiene across your accounts
Manage escalations calmly and effectively, aligning stakeholders and driving resolution
Review key deliverables to ensure quality and alignment with client goals
Use AI and tools to optimise account workflows (summarising meetings, drafting communications, analysing performance data, maintaining documentation)
Maintain clear documentation and account plans to ensure structured growth
Qualifications
What we’re looking for
Proven experience managing multiple enterprise accounts in account management or customer success (ideally 3+ years — capability matters more than tenure)
Demonstrated ability to grow and retain high-value accounts
Exceptional communication skills, with the ability to simplify complex ideas
Strong organisational skills and the ability to manage a high volume of parallel priorities
Commercial awareness and confidence discussing renewals, expansions, and contract elements
Proactive, independent working style with strong ownership mentality
Ability to influence cross-functional teams without direct authority
Comfortable working in a fast-paced SaaS environment
Reliable internet connection for remote work
Nice to have:
Experience in SaaS, media, technology, or mobile app environments
Experience with SDK/API or technical products
Experience working with geographically distributed teams
Strong analytical skills and comfort interpreting product usage data
Experience managing a portfolio rather than a single account
Recruitment Process
Online video interview (short recorded answers to a mixture of questions)
Follow-up exercise (compensated) to test skills relevant to this position
Interview and exercise review with Andy (Chief Delivery Officer)
Final interview with Bob (Founder & CEO)
And that’s it!