Delivery Manager
Remote
Why us?
🇬🇧 Up to £60k GBP per year, full time employment contract
🇺🇸 Up to $81k USD per year, full time employment contract
🇨🇦 Up to 97k CAD per year, full time employment contract
🇪🇺 Up to 60k EUR per year, full time contractor contract
🌎 Fully remote working!
✨ Exciting products, millions of users, sold to global brands
💻 Working with the latest hardware, tech stack and tools
🏋️♀️ Access to benefits (country dependent 🌎 )
Summary
Storyteller is a platform that allows brands to integrate Stories functionality into their apps and websites. The platform is in use by multiple global brands serving millions of users. Check us out on our website or on ProductHunt!
Join Storyteller's dedicated team as a Delivery Manager, where you will be at the forefront of a dynamic, fast-paced environment, driving the successful integration of our Stories platform for high-profile clients. If you thrive in a role that is as about both ensuring exceptional delivery and leading/innovating on the evolution of our services, then we are eager for you to read on and apply.
About us
Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.
For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.
We work with globally-recognised clients in US TV and Sports industries. Every day we produce work that is innovative, challenging, and enjoyed by millions of people!
Responsibilities
As a Delivery Manager for Storyteller, you will be responsible for the seamless delivery of projects from the post-sale phase through to launch and the initial period of live operation, plus the active improvement and development of all processes around your delivery to improve client satisfaction.
What can you expect?
Grabbing hold of projects and making them your own
Facilitating client onboarding and initiate delivery projects, aligning plans with client expectations and business objectives.
Working with higher management to estimate the resources and participants needed to achieve the project goals
Controlling project schedules, track milestones, and adjust timelines as necessary using project management tools.
Maintaining transparent client communication, manage stakeholder expectations, and negotiate scope changes effectively.
Reviewing what we’re building for our clients to ensure they are to spec and high quality Identifying and proactively engaging with problems to generate, evaluate and propose possible solutions
Managing post-launch support, ensuring a smooth handover to Customer Success, and conduct post-launch retrospectives.
Working with teams across the company - most of our projects are a blend of tech and content
Contributing to improvements in the way we work and deliver Storyteller to clients
Ensuring that project documentation and processes are up-to-date and accurate across all projects
Qualifications
What's important to us:
Experience in delivering web- or app-based projects in the private sector
Excellent oral and written communication skills, including the ability to communicate with technical and non-technical stakeholders
A real interest in technology and recent advancements
Proactive attitude; you’re always first on the scene grabbing hold of things
A self-starter who has a strong sense of ownership and initiative
A detail-oriented individual who ensures that all work is completed with accuracy, precision, and thoroughness
Experience communicating directly with customers
Experience in negotiating and drafting requirement specifications
The ability to identify, analyse and solve problems efficiently and effectively
The ability to manage multiple tasks and projects simultaneously
An understanding of project management methodologies
Proficiency in Microsoft Office suite and experience using online project management software such as Jira and/or Airtable
Recruitment Process
Firstly, you will be asked to complete an online video which will involve answering a mixture of questions.
Secondly – if your interview goes well, you will be invited to a first stage interview with Andy our Chief Delivery Officer. Dependant on this, you will then be sent a follow-up exercise (for which you will be compensated) that aims to test your project management and problem solving skills. Finally, you will be invited for a final interview via MS Teams with Dave, our Chief Technical Officer and Andy.
And that’s it!